Select the goods → add to the shopping cart → enter the settlement page → fill in the delivery information → select the payment method → confirm the order → complete the payment. Support credit card (Visa/MasterCard/Amex), PayPal, Apple Pay, etc.
Frequently Asked Questions
Find Answers To All Your Questions
Shopping process
Payment and bill
Logistics and distribution
Return and after-sales service
Accounts and privacy
Distribution exception handling
Logistics tracking and after-sales
Other frequently asked questions
How to place an order to buy a product?
Can I change my shipping address/method after placing an order?
Yes. Please send an email to Market wfsoillar@outlook.com and we will try to have your delivery details changed. Please note that the packages that have already left our warehouse cannot be changed.
What if the payment fails?
Check whether the bank card information is correct or try to change the payment method. If the problem persists, please contact customer service and provide a screenshot.
Will there be any additional taxes or duties?
Orders in the United States include tax (automatically calculated according to the state tax rate); International orders may generate customs duties, which should be borne by the recipient.
How long does it take to deliver?
US domestic orders usually arrive within 3-5 working days (USPS/UPS/FedEx); International distribution takes 7-15 working days to support logistics tracking.
Do you provide express delivery?
Yes, you can choose express service (extra freight is paid according to the volume and weight of the product, and the freight is different for different products, and it will be delivered within 1-2 working days).
How to apply for a return or exchange?
Log in to the account → enter the "order history" → select the returned goods → fill in the reasons for return → print the prepaid logistics label → send the goods back. Refund will be processed within 3 working days after receipt.
What is the return policy?
Unused goods can be returned within 30 days, and the original packaging should be kept. Special categories such as customized goods are non-refundable.
How to reset the password?
Click "Forgotten Password" on the login page → Enter the registered email address → Check the reset link → Set a new password.
Will my personal information be leaked?
We use SSL encryption technology to protect data, strictly abide by the Privacy Protection Act of the United States (CCPA/GDPR), and never sell information to a third party.
What about the delay in delivery? How to claim?
If the logistics delay exceeds 7 days, you can contact customer service to apply for compensation (up to $20 coupon) or re-deliver.
The parcel shows that it has been signed but not received. What should I do?
It is suggested to confirm with the neighbors or the property first. If it is confirmed to be lost, it is necessary to provide a report from the local police to apply for a full refund or replacement.
How to track the logistics status in real time?
Log in to the account to check the logistics number on the order details page, or make a global inquiry through a third-party platform (such as 17Track).
The logistics information has not been updated for a long time. Is it abnormal?
There may be a 3-5-day information delay in international transportation. If it is not updated for more than 7 days, it can be submitted to the logistics supplier for inquiry.
Is there a membership plan or discount?
Yes, you can get a 10% discount on the first order when you register, and you can get an exclusive coupon (updated every month) when you subscribe to the email.
How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own profile by clicking here to registe
Why should I create an account?
account makes shopping with us much easier. Allows you to: Check the status of your current order and keep track of previous orders. Contact Customer Service with questions, order update, and general assistance. Store your shipping and payment information to ease checking out process. Ask questions and/or write reviews about a product. By adding a product reviews, you can much more points. Add an item to “My Wish List” so that you can purchase in the future.
How to contact customer service?
Support 24/7 online chat, email (wfsoillar@outlook.com) or telephone (+86 17-854-265-537). The average response time is less than 2 hours.
Shopping process
How to place an order to buy a product?
Select the goods → add to the shopping cart → enter the settlement page → fill in the delivery information → select the payment method → confirm the order → complete the payment. Support credit card (Visa/MasterCard/Amex), PayPal, Apple Pay, etc.
Can I change my shipping address/method after placing an order?
Yes. Please send an email to Market wfsoillar@outlook.com and we will try to have your delivery details changed. Please note that the packages that have already left our warehouse cannot be changed.
Payment and bill
What if the payment fails?
Check whether the bank card information is correct or try to change the payment method. If the problem persists, please contact customer service and provide a screenshot.
Will there be any additional taxes or duties?
Orders in the United States include tax (automatically calculated according to the state tax rate); International orders may generate customs duties, which should be borne by the recipient.
Logistics and distribution
How long does it take to deliver?
US domestic orders usually arrive within 3-5 working days (USPS/UPS/FedEx); International distribution takes 7-15 working days to support logistics tracking.
Do you provide express delivery?
Yes, you can choose express service (extra freight is paid according to the volume and weight of the product, and the freight is different for different products, and it will be delivered within 1-2 working days).
Return and after-sales service
How to apply for a return or exchange?
Log in to the account → enter the "order history" → select the returned goods → fill in the reasons for return → print the prepaid logistics label → send the goods back. Refund will be processed within 3 working days after receipt.
What is the return policy?
Unused goods can be returned within 30 days, and the original packaging should be kept. Special categories such as customized goods are non-refundable.
Accounts and privacy
How to reset the password?
Click "Forgotten Password" on the login page → Enter the registered email address → Check the reset link → Set a new password.
Will my personal information be leaked?
We use SSL encryption technology to protect data, strictly abide by the Privacy Protection Act of the United States (CCPA/GDPR), and never sell information to a third party.
Distribution exception handling
What about the delay in delivery? How to claim?
If the logistics delay exceeds 7 days, you can contact customer service to apply for compensation (up to $20 coupon) or re-deliver.
The parcel shows that it has been signed but not received. What should I do?
It is suggested to confirm with the neighbors or the property first. If it is confirmed to be lost, it is necessary to provide a report from the local police to apply for a full refund or replacement.
Logistics tracking and after-sales
How to track the logistics status in real time?
Log in to the account to check the logistics number on the order details page, or make a global inquiry through a third-party platform (such as 17Track).
The logistics information has not been updated for a long time. Is it abnormal?
There may be a 3-5-day information delay in international transportation. If it is not updated for more than 7 days, it can be submitted to the logistics supplier for inquiry.
Other frequently asked questions
Is there a membership plan or discount?
Yes, you can get a 10% discount on the first order when you register, and you can get an exclusive coupon (updated every month) when you subscribe to the email.
How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own profile by clicking here to registe
Why should I create an account?
account makes shopping with us much easier. Allows you to: Check the status of your current order and keep track of previous orders. Contact Customer Service with questions, order update, and general assistance. Store your shipping and payment information to ease checking out process. Ask questions and/or write reviews about a product. By adding a product reviews, you can much more points. Add an item to “My Wish List” so that you can purchase in the future.
How to contact customer service?
Support 24/7 online chat, email (wfsoillar@outlook.com) or telephone (+86 17-854-265-537). The average response time is less than 2 hours.
