Refund policy

1. Return Conditions

  • Return Window: We accept return requests within 30 calendar days from the date of delivery.

  • Condition Requirements: To be eligible for a return, the item must be unused, uninstalled (never bolted on or wired), and in the exact same condition as received. It must be returned inside its original factory packaging, complete with all hardware, components, and instruction manuals.

  • Exclusions: Any parts that show signs of installation, vehicle trial-fitment, modification, or usage in vehicle operation cannot be returned.

 

2. Return Shipping Fees

Returns for U.S. Domestic Orders:

Return Shipping: Free
Process: For items shipped within the United States, we will provide a prepaid return label once your return request is approved.

 

Returns for International Orders (Canada and Mexico)


Return Shipping: Buyer is responsible
Policy: For international shipments, we do not provide prepaid return labels and do not cover return shipping costs. Buyers must arrange and prepay all return shipping fees, customs brokerage fees, and any import duties incurred at the U.S. border.
*Important Note: The original shipping fee paid at the time of purchase is non-refundable.

 

3. Return and Refund Process


Step 1: Submit a Request 
Please contact our customer service team via email at professionalauto@soillar.com or fill out this form. Please provide your order number, the exact SKU/part number, the specific reason for the return, and a clear photo of the unopened packaging.

Step 2: Authorization and Shipping Instructions
Once your request is approved, eligible U.S. orders will receive a prepaid return label via email.
Buyers of international orders will receive shipping instructions for the designated warehouse.

Step 3: Warehouse Inspection 
Once the return arrives at our distribution center, our quality control team will inspect it. This technical verification process will be completed within 7 business days.

Step 4: Refund Processing 
If the item passes inspection, we will issue a refund to the original payment method within 14 business days (excluding expedited shipping fees).

4. Lost or Damaged Packages

Lost Packages:

If your package is lost in transit, please contact us within 30 days of the shipping date. We will open a formal investigation with the carrier to secure a replacement or refund.

Damaged or Incorrect Items:

Please inspect your package immediately upon delivery. If the product is physically damaged or incorrect, you must provide photographic evidence of both the shipping box and the part itself within 48 hours of delivery to professionalauto@soillar.com. Once verified, Soillar AutoParts will assume full liability for replacements.

5. Contact Us


For questions or assistance, reach us via:
International Support Email: professionalauto@soillar.com