Warranty Policy

Welcome to Soillar AutoParts (soillar.com). To ensure your peace of mind and maintain the long-term reliability of your vehicle, we offer an industry-leading "2+1" warranty commitment. Please review our geographical terms, basic warranty, and optional paid extended warranty framework below:

1. Quick Inspection & 30-Day Return Window

Please inspect your shipment promptly upon arrival. If you identify transit damage, receive an incorrect SKU, or detect an out-of-the-box product defect:

  • You may initiate a return or refund request within 30 calendar days from the delivery timestamp.

  • Please refer to our official Return Policy for distinct geographical rules and logistical instructions governing U.S. domestic versus international (Canada/Mexico) returns.

2. Limited Warranty Terms (Effective Post-Return Window)

If a component fails due to verified defects in materials or factory workmanship after the 30-day return window has expired, you are eligible for warranty coverage based on your destination:

2-Year Basic Warranty (Complimentary with Every Order)

From the date of delivery (based on the official carrier tracking timestamp), Soillar AutoParts provides a 2-year (24-month) complimentary limited basic warranty.

  • Coverage: This warranty strictly covers the provision of a replacement part or a product refund.

  • Regional Logistics & Shipping Rules:

    • United States (Contiguous US Only): Soillar AutoParts will cover the standard ground shipping costs for transmitting the approved replacement part to the buyer.

    • International (Canada & Mexico): While the replacement part itself is free under warranty, the international buyer is entirely responsible for arranging, prepaying, and securing all cross-border shipping fees, customs brokerage charges, and local import tariffs required to transport the replacement part from our US warehouse to Canada/Mexico. Alternatively, Soillar AutoParts reserves the right to issue a partial product refund to resolve the claim in lieu of shipping a replacement.

1-Year Paid Extended Warranty Service (Optional Upgrade)

Buyers can opt to purchase our "1-Year Extended Warranty Service" at checkout, upgrading total product protection to 3 years (36 months).

  • Activation: The paid extension automatically takes effect on the day following the expiration of the 2-year basic warranty.

3. Exclusions & Limitations

  • Non-Transferable: This warranty policy (both basic and extended tiers) applies strictly to the original purchaser tied to the original soillar.com invoice and cannot be transferred to subsequent vehicle owners.

  • No Consequential Damages: Our liability is bounded strictly to the replacement or refund of the defective component itself. We do not cover mechanic labor costs, vehicle installation/removal fees, vehicle towing charges, rental car expenses, storage fees, lost wages, or any other incidental or consequential damages.

4. Warranty Service Exceptions

Warranty protection is nullified if the automotive component has been compromised by any of the following parameters:

  • Expired Term: Claims filed after 2 years (or 3 years with upgraded coverage) from the original logistics delivery date are ineligible.

  • Improper Installation & Misuse: Faults originating from improper installation (including failure to align with OEM specifications or installation performed by non-certified technicians), racing/off-road abuse, unauthorized technical modifications, or inadequate vehicle maintenance.

  • External Environmental Hazards: Structural or operational damage caused by vehicular accidents, natural disasters (fire, flood, lightning strikes), or force majeure.

⚠️ Important Notice (Post-Refund Use Restriction): Once a refund is authorized and processed for any claimed component, our technical and legal warranty obligations are fully met. The buyer must immediately cease usage and safely discard the component, even if a physical return to our warehouse is waived. Soillar AutoParts assumes zero liability for any operational failures or hazards resulting from unauthorized post-refund usage.

5. Contact Our Service Team

To file a formal warranty claim, verify vehicle fitment configurations, or submit diagnostic evidence, please contact our professional support desk: