Privacy policy

Dear users/customers:
Thank you for choosing our Soillar (hereinafter referred to as "we" or "our shop"). We attach great importance to your personal information and privacy, and strictly abide by relevant laws and regulations (such as the Personal Information Protection Law and the Network Security Law). Please read this privacy policy carefully before using our services to learn how we collect, use, store and protect your personal information.

● The information we collect.
1. The information you offered.
-Basic information: including name, contact information (telephone/email address), delivery address, etc.
-Transaction information: order records, payment information (note: sensitive information such as bank card passwords are not stored), after-sales service requirements, etc.
-Other information: such as questionnaires submitted when participating in activities, feedback content, etc.

2. Automatically collected information
-Equipment information: equipment model, IP address, browser type, etc. when accessing our online platform.
-Behavior data: browsing history, clicking behavior, page dwell time, etc. (used to optimize service experience).
-Cookies: Users' preferences are recorded through cookies, which you can turn off in the browser settings.

● Purpose of information use
We will only use your information within the legal and necessary scope, including but not limited to:
-Complete the delivery and after-sales support of goods/services.
-Contact you by phone, SMS or email to confirm the order or handle the problem.
-Push you information about preferential activities and new products (you can unsubscribe at any time with your consent).
-Improve service quality and conduct data analysis and market research.

● Information storage and protection
1. Storage location
Your information is stored in a secure server, and your authorization will be obtained for cross-border transmission.

2. Safety measures
-Technical protection: SSL encryption, firewall and other measures are adopted to prevent data leakage.
-Management measures: strictly limit the access rights of internal personnel and conduct regular safety audits.
-Emergency plan: In case of data leakage, the remedial procedure will be started immediately and the regulatory authorities will be notified.

● Your rights
You have the right to:
1. Inquire, correct or delete your personal information (except for exceptions required by laws and regulations).
2. Withdraw the authorized personal information collection/use scope.
3. Cancel the account (you need to apply through the customer service channel, and the information will be deleted or anonymized after cancellation).

● Information sharing and disclosure
We promise:
-Without your consent, you will not sell or provide your personal information to third parties (except as required by laws and regulations).
-May share necessary information with the following partners:
-Logistics company: used for commodity distribution.
-Payment institution: complete transaction verification.
-Regulatory agencies: cooperate with legal investigations or administrative requirements.

● Policy update
We may revise the policy according to business adjustment or legal requirements, and notify the changes through store announcements, websites or SMS. If you continue to use the service, it will be deemed that you accept the updated terms.

● Contact us
If you have questions about the privacy policy or need to exercise your personal rights, please contact us in the following ways:
-Customer Service Tel: +86 17-854-265-537
-E-mail: wfsoillar@outlook.com
-Address: California, Kentucky, Georgia, New Jersey

Effective date: August 8, 2021