SOILLAR Protection Plans

  • Product Protection
  • Shipping Protection

Still Need Help?

Can't find the answer you're looking for? Our support team is here for you.

Contact Us →

Fast Response: We typically respond within 24h.

Expert Support: Professional auto solutions.

Product Protection

Our protection plan is designed to give you complete peace of mind. Depending on your plan selection, your coverage is built on top of your 2-Year 

Manufacturer's Warranty and includes:
- Mechanical/Electrical Failures: Covers structural or operational failures due to defects in materials or workmanship. (Note: This typically begins after the manufacturer's warranty expires).

- Accidental Damage from Handling (ADH): Covers accidental damage during normal usage, such as accidental drops, liquid spills, or submersions. (Requires details of when, where, and how the incident occurred during the claims process).

- Power Surge: Covers structural or operational failures caused by electrical power surges.

Unlimited Claims: You can submit multiple claims throughout your coverage term, up to the aggregate limit.

Coverage Limit: The total aggregate indemnity limit is up to a full refund of the product's purchase value.

Your total protection is built upon a 2-Year Manufacturer’s Warranty, combined with the plan option you choose at checkout:

Plan Option Manufacturer’s Warranty Extended Insurance Warranty Accidental Damage Protection (ADH) & Power Surge When Does Coverage Start?
1-Year Plan 2 Years — 1 Year • ADH / Power Surge: Begins on the Date of Shipment.
• Mechanical Failures: Begins after the Manufacturer’s Warranty expires.
2-Year Plan 2 Years — 2 Years • ADH / Power Surge: Begins on the Date of Shipment.
• Mechanical Failures: Begins after the Manufacturer’s Warranty expires.
3-Year Plan 2 Years 1 Year 3 Years • ADH / Power Surge: Begins on the Date of Shipment.
• Mechanical Failures & Extended Warranty: Begins after the Manufacturer’s Warranty expires.
No. There are $0 deductibles and no hidden service fees when you file a valid claim. You will not pay anything out of pocket for covered repairs or replacements.
Depending on the nature of the damage and evaluation by our support team, covered items will either be professionally repaired to factory standards or replaced with an item of equal or similar value, up to the product's original purchase price.
You may cancel your Plan and subject to a refund. Amount of your refund will be depending on a number of factors. If your order is canceled prior to delivery, we will issue a full refund. If you have received the product and put it in use for a period of time, depending of the duration since purchase, we will issue a pro-rata refund, and minus any claims that have been paid out.
No. The protection plan covers the physical product itself (repair or replacement of the item or its parts) and does not cover personal injury, bodily harm, property damage to other items, or consequential losses.

You are protected for:

  • Failures due to material or workmanship defects (post-manufacturer warranty).
  • Accidental damage from handling, including drops, liquid spills, and submersions (from the date of shipment).
  • Structural or operational failures caused by power surges (from the date of shipment).
  • Unlimited claims up to the full product purchase value.

You are not covered for:

  • Intentional damage, abuse, misuse, or theft.
  • Normal cosmetic wear and tear that does not affect the product's core functionality.
  • Damage occurring outside the specified coverage periods or failure to provide required accident details (where, when, and how ADH occurred).

Shipping Protection

1. What does Shipping Protection cover?

Our Shipping Protection covers your package against unexpected issues during transit. Depending on your situation, coverage includes:

  • Lost During Transit: Domestic packages not delivered within 30 days of shipment are considered lost; international packages not delivered within 60 days of shipment are considered lost.
  • Partially Lost During Transit: Covers single orders with multiple packages or a single package where some items are missing.
  • Porch Piracy (Stolen): Covers packages marked as "delivered" by the carrier but not actually received by you.
  • Misdelivery: Covers situations where the Proof of Delivery (POD) address does not match your order shipping address.
  • Damage During Transit: Covers items that arrive damaged, supported by outer packaging and item damage.
  • Delay: Covers orders where the actual shipping time exceeds the seller's commitment.

2. What are the requirements and compensation for each scenario?

Coverage Scope Scenario Required Supporting Materials Compensation Amount
Lost Lost During Transit None required. System automatically detects tracking info. Full refund of the goods value.
Lost Partially Lost 1. Outer packaging label (with tracking & weight)
2. Photos of all sides of outer packaging
3. Photos of received items & actual weight verification. 		Claim amount based on lost goods value.
Lost Porch Piracy Provide one of the following:
1. Police report
2. On-site video evidence
3. Official loss certificate from the carrier. 		Full refund of the goods value.
Lost Misdelivery None required. System automatically compares POD address with order shipping address. • Resend success: Xcotton refunds resend shipping fee.
• Resend failed: Full refund of goods value.
Damage Damage During Transit 1. Logistics label on outer packaging
2. Photos of all sides of outer packaging
3. Photos of the damaged item. 		• Partial Damage: Replacement part cost + shipping, or partial cash refund (up to goods value).
• Total Damage: Full refund of goods value.
Delay Delay in Delivery None required. System automatically detects tracking info. $5 USD / Order (One-time payment).
Yes. All issues must be reported within 90 days of the shipment date. Please ensure you submit your claim in time through our Resolution Center.